Protect Your EV Charging Investment Beyond the Standard Warranty

DynaCare provides extended protection for eligible EV charging equipment, including covered parts and labor, helping reduce unexpected repair costs beyond what a standard manufacturer warranty may cover.
Contact Us About DynaCare

Protection Backed by Established Coverage Partners

DynaCare is built to give charger owners greater confidence when covered service needs arise - with established organizations supporting the protection behind the program.

Underwriting

Provides financial backing for eligible DynaCare protection.

Plan Administration

Administers eligible DynaCare extended protection plans.
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Charger Support

Remains your charger support contact and helps coordinate service.

Protection That Goes Beyond the Hardware

When a covered issue occurs, the cost can extend beyond replacement parts. DynaCare helps cover the service needed to get your charger back in operation. Designed for charging hardware deployed across commercial properties, fleets, workplaces, and other operating environments.

Parts

Coverage for replacement components and equipment required to complete a covered repair.

Labor

Coverage for diagnostic and repair labor that may not be included under a standard manufacturer warranty.

Accidental Damage

Protection for eligible accidental damage to covered charging equipment.

Removal and Reinstallation

Eligible costs associated with removing and reinstalling covered equipment.

Understand What DynaCare Adds

A manufacturer warranty typically covers qualifying equipment defects for a defined period. DynaCare extends protection to additional repair and service needs based on the applicable plan.
Coverage Comparison
OEM Limited Warranty
DynaCare Extended Warranty
Terms
2 Years
5 or 7 years
Customer Care Support
Mechanical & Electrical Breakdown
Parts
Labor Costs
Accidental Damage (Handling)
De-installation & Re-installation
Power Surge
Underwritten Coverage
Repair, Replace, or Reimburse
No Deductibles or Out-of-Pocket Costs
OEM Warranty
DynaCare Extended Warranty
Terms
2 Years
Date or Purchase
Customer Care Support
Mechanical & Electrical Breakdown
Parts
Labor Costs
Accidental Damage (Handling)
De-installation & Re-installation
Power Surge
Underwritten Coverage
Repair, Replace, or Reimburse
No Deductibles or Out-of-Pocket Costs

What's Not Covered:

Theft
Vandalism
Misuse or negligence
Vehicle collision
Other exclusions defined
Coverage is subject to equipment eligibility, applicable plan terms, exclusions, limits and conditions.

Choose Coverage That Matches Your Deployment

Different charging sites have different operating timelines and support needs. DynaCare protection options allow eligible equipment to remain covered for longer.

5-Year Protection

Extended protection for eligible EV charging equipment.

7-Year Protection

Longer-term protection for eligible deployments.

One Support Path when Your Charger Needs Service

DynaChrg stays involved when an issue occurs, so you have a clear path from problem identification to covered service.

Contact DynaChrg

Tell our support team what is happening with your charger.

Review the Issue

We review the issue and confirm coverage eligibility.

Service Coordinated

We coordinate eligible repair or replacement with the partners.

Returns to Operation

Covered service is completed so the equipment can return to use.
Minimize downtime and get covered chargers back in service with less disruption.

Keep Repairs From Disrupting Your Operation

DynaCare helps make covered service needs easier to manage - from unexpected repair costs to getting chargers back in operation.
Extended protection is most valuable after the manufacturer warranty ends, when repair costs and service coordination can become less predictable.

More Predictable Service Costs

Eligible parts and labor coverage can reduce exposure to unexpected repair expenses.

Simpler Service Coordination

DynaChrg helps coordinate eligible repair or replacement without unnecessary service handoffs.

Less Charger Downtime

A clearer service process helps move covered issues toward resolution and return equipment to operation.

Support Across the Charger Lifecycle

DynaChrg supports charging equipment from pre-deployment validation through ongoing operation and service.
01 - Before Deployment

Test & Validate

Charging equipment is tested and validated before deployment to help identify potential issues before it reaches the site.
02 - Deployment

Install & Commission

Equipment is installed, configured and commissioned for the site's operating requirements.
03 - After Go-Live

Support & Protect

DynaChrg supports eligible repair needs and coordinates covered service through DynaCare.

FAQs: Your Questions Answered

Get clear answers about DynaCare coverage, eligibility, service, and protection options.

What is the difference between DynaCare and the manufacturer warranty?

The manufacturer warranty primarily covers qualifying equipment defects during its warranty period. DynaCare provides extended protection and covers additional service needs, including eligible parts and labor, accidental damage, removal and reinstallation, and other covered repairs.

Is DynaCare included with my charger?

DynaCare is an optional extended protection program available with every charger sold by DynaChrg. It can be added to provide protection beyond the standard manufacturer warranty.

How long can DynaCare coverage last?

DynaCare is available with 5-year and 7-year protection options, giving you the flexibility to choose coverage based on how long you plan to operate your charging equipment.

Does DynaCare cover labor?

Yes. DynaCare covers eligible diagnostic and repair labor for covered service needs. This provides additional protection beyond manufacturer warranties that may cover replacement parts but not associated labor costs.

Does DynaCare cover accidental damage?

Yes. DynaCare includes coverage for qualifying accidental damage, subject to the terms, conditions, limits, and exclusions of the coverage.

Does DynaCare cover vandalism?

No. Vandalism is not covered under DynaCare. Theft, misuse or negligence, vehicle collision, and other defined exclusions are also not covered.

When can I purchase DynaCare?

DynaCare can be added when purchasing a charger from DynaChrg.

How do I know whether my charger is eligible?

If you are purchasing your charger from DynaChrg, DynaCare is available as an optional protection program for the charger you purchase from us. Our team can help you select the appropriate coverage term for your deployment.

What happens if my charger needs service?

Contact DynaChrg at support@dynachrg.ai and our team will review the issue, confirm coverage, and help coordinate eligible repair or replacement service.

Plan for the Years After Installation

Get DynaCare protection options based on your charger, deployment and coverage needs.
Contact Us
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Offices
Headquarters
26604 Agoura Road, Calabasas, CA 91302
The Ion
4201 Main Street #231, Houston, TX 77002
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